Problems and solutions for Traditional Machines |
Crema too light & thin
Extraction time too short (i.e. espresso pouring out too fast – in
less than 22 seconds)
- Grind is too coarse
- Barista is not tamping firmly
- Too little coffee in filter basket
because:
- Barista is doing half pulls of grinder lever
- Grinder is being switched off
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Crema too dark
Extraction time too long (i.e. espresso pouring out too slowly – in
more than 28 seconds)
- Grind is too fine
- Barista is tamping too hard
- Too much coffee in filter basket
because:
- Barista is wrongly placing single filter basket in double handle
- Barista is doing extra pulls on grinder lever
- Filter basket blocked
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Coffee grounds in cup
- Grind is too fine
- Barista is not wiping rim of filter basket
with palm of hand i.e. grounds falling into cup
- Group head not
cleaned and not backflushed
- Handles not locked properly into
group
- Filter basket damaged around edges
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Crema does not hold weight of sugar
- Extraction time is too high or too low
- Filter baskets are blocked
- Group head not cleaned and not backflushed
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Coffee drips over the side of filter holders
- Filter basket is blocked
- Filter basket damaged around edges
- Too much coffee in filter
basket
- Group head not cleaned and not backflushed
- Handles not locked
properly into group
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What if my gaskets are leaking & get
stuck?
- If a group handle leaks coffee over the edge, the group gasket
could be wearing. 1st lock a handle in without a basket as this
can push the gasket back up
- check that the right basket is in the
right handle
- if the handles lock in past the middle section the
gaskets are worn
- If you are unable to lock the handles easily,
try with empty handle if this is a new machine. If however this
fault has developed the gaskets could need changing as they
have hardened
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What if there is clear water leaking from my machine?
- please note that if clear water is leaking, this can cause major
damage if left leaking all night
- ACTION: clear water leaking is
a priority call
CALL SERVICE 01539 720020
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What if the machine's dead?
Possible cause - fuse blown
Remedy - replace fuse/check circuit breaker
Possible cause - unplugged
Remedy - plug machine in
Possible cause - On/Off switch turned off
Remedy - Turn On/Off switch to position 1.
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No water from group head when dispensing
Possible
cause - Water supply turned off (water pressure gauge on 0)
Remedy - Turn water supply on. Check flexible pipe for kink. |
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Coffee beans not grinding but motor working
Possible cause - Slide closed on bean hopper
Remedy - Open slide |
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Grinder sounds like it is jammed
Possible cause - Adjustment ring turned down too far.
Remedy - Re-adjust grinder. RING SERVICE DEPARTMENT
Possible cause - Unground beans or foreign body in grinder.
Remedy - Remove hopper and hoover top of grinder out, check beans in hopper.
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Water leaking under machine
Possible cause - Waste pipe blocked. Waste box under drip tray full.
Remedy - Unblock waste pipe. Check waste bucket
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Low steam pressure
Possible cause - Steam nozzle blocked with milk
Remedy - Remove nozzle and clean |
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Keypad light flashing
Possible cause - No water or machine has not filled in time allowed
Remedy - Switch off, wait 20 seconds and switch on again. Check water supply to the machine. |
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Machine giving wrong cup measures
Possible cause - Programme error on keypad
Remedy - RING SERVICE DEPARTMENT |
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Steam coming out of hot water nozzle
Possible cause - Machine has not auto-filled
Remedy - Turn machine off and RING SERVICE DEPARTMENT |
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Machine has not heated up within 30 minutes and heater light is on.
Possible cause - Element or pressure switch
Remedy - Turn machine off and RING SERVICE DEPARTMENT |
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Problems and solutions for Grinders |
How do I care for my coffee grinder?
- please always
keep a good stock of coffee on hand
- never allow a grinder to
run without beans
- always turn the grinder on just before dispensing,
but always make sure there is over 1 inch of ground coffee covering
the base section dispensing
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What i f my coffee grinder stops
- check if the outside of the casing is hot – overheating?
switch the grinder off at the mains
- feel the adjustment knob (+-)
- Is this hot? Overheating?
- remove the dispensed coffee lid
- check that the coffee has not
collected on the sensor pad
- if it has, gently wipe it away
- ideally the coffee grinder should
be cooled down before switching back on
- if the grinder is still
faulty, empty the ground coffee from the cavity
- switch grinder
on & gently flick the sensor pad to see if there
is a loose connection, or if it kicks back on
- Still faulty?
- blades must be jammed
- turn the grinder off
- make a note of the grinder setting number
- turn the adjustment
knob towards the “=” (i.e.
increase the numbers)
- if the grinder is on 14, add 3
numbers
- turn the grinder back on and see if it grinds
- if it still
doesn’t work, continue towards the “+”
- allow
the grinder to cool down
- if it still does not kick in, CALL
SERVICE 01539 720020
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Manager Grinder Checks
A perfectly operating coffee
grinder is essential for producing perfect coffee. Always make
sure your grinder is working correctly.
The following can adversely affect the quality of coffee being
served:
- Are the lids of the hopper head & ground coffee dispenser
on tightly? (unnecessary exposure to oxygen can dry coffee out)
- Is
the sweeper in place? (no sweeper will make the grinder over & under
dispense)
- Is the handle dispensing spring in place? (I.e. does
the grinder handle springs back into place?)
- If not, again
this can cause a great fluctuation in the amount being dispensed
- Is
the Plax glass broken/cracked? (again, oxygen can dry the
coffee out)
- Is the excess tray missing or cracked?
- coffee is precious
- cracked trays can produce plastic splinters
Stop-cock
- it is essential that all managers know where the stop-cock
is situated in case of a major leak
- if it is necessary to turn
the mains water off, always turn the machine off first.
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